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Providers are required to send CANs notices to students after the census date and within 28 days of the earliest date if sending a CAN for multiple census dates. Student are required to notify providers of any issues with 14 days of the CANS notice issue date.

Below is a flow chart of the CANs time lines and workflow.

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Use tables, or bullet or numbered lists when it is appropriate.


Implications

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CANs notices are required to contain:

  • Students name;

  • The name of the higher education provider;

  • The student identification number as issued by the provider;

  • The student’s Commonwealth Higher Education Student Support Number (CHESSN);

  • The higher education award(s) in which student is enrolled in

  • The EFTSL for each unit

  • The Unit Name and Census date

  • The student cohort to which the person belongs;

  • The total EFTSL in which the student is enrolled;

  • The total amount of up-front payment;

  • The total amount of HECS-HELP discount; (if applicable)

  • The total amount of HECS-HELP debt; (if applicable)

  • The total amount of FEE-HELP assistance;

  • The total amount of the FEE-HELP loan fee; and

  • The total amount of FEE-HELP debt.

  • whether the student is required to make a student contribution or pay tuition fees or is an exempt student

  • The student contribution amount;

  • The tuition fee amount;

  • The amount of up-front payment;

  • The amount of HECS-HELP discount


Workflow

Expand
titleHow to run the CAN report from the student page

  1. Click on the Student tab in the side menu

  2. Click on the Search option in the side menu

  3. Enter at least one of the following options in to the relevant search box: 

    • Student No, 

    • Preferred Name, 

    • Given Name, 

    • Family Name / Surname, 

    • Previous Last Name

  4. Click on the Search Student button.

  5. This will show a list of students that meet these criteria

  6. To filter the list of students, in the search box  above the list of students, start typing the student's first or given name. 

  7. When you see the record for the student you are looking for, click on the student number for that student, highlighted in blue in the left column of that row.

  8. The student's record has now been loaded into the Student Summary page.

  9. Click on the Action menu in the Summary Section. The Action menu will open.

  10. Click on Print CAN option in the Action menu

  11. Select the Course from the drop down menu

  12. Select the Course Institution

  13. Select the Census date for the CAN

  14. Select the Unit statuses for the CAN

  15. Click on the Save and Print Report button

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