Objective
This page outlines the detail detailed instruction to walk you through in how to send bulk communication emails with and without personalised attachments such as final grades, CANs and invoices.
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The letter templates are designed to be a cover letter (in email format) for attaching invoices, CANs, enrolment letters, etc to be emailed to the students and stored as proof of communication. Copies of both the letter and attachments are then saved to the students student's record within the communication event section. These can then be interrogated for delivery, bouncing, and opening. Letter The letter can be for formatted within the provider section for ease of use and minimal updating when used.
Contained within each email sent with the communication module is a one-pixel tracker. This is a one a 1x1 pixel that is hidden within the body of the email that allows the email client to track the email. It can determine if the email has bounced, been delivered, has been opened and read and if any attachments have been clicked into. This can be particularly useful when students are questioning if an important email/communication was sent to them and if they received it.
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Field Name | Brief overview |
|---|---|
Communication Request Sender | It will be sent from the email address that is recorded against the users profile. Provider record is linked with the student’s course enrolment. Make sure you load the student’s course enrolment first, then you will see Provider option in the drop-down. |
Communication Request Recipient | Who the email is going to |
Communication name / Email Subject | The subject name / line of the email |
Communication Date | Date sent. This date is recorded within the communication event as the sent date. |
Communication Type | For Communication Events this is normally set to Email |
Communication Status | This will tell you the status of the communication event:
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Course Enrolment | The Course of Study the student is enrolled in |
Communication Template Message | This option will allow the user to select from pre-written email templates. These can be added to or updated once loaded into the HTML writer. |
Communication Description / Email Body | This is where the template will be displayed once loaded. Alternatively this is where the user can write the body of the email to be sent. |
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