Overview
For instances when you need to issue credit notes to your customer (Student, Agent), you can do so by going through the original invoice that has been created and paid off
Note |
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BE ADVISED An original invoice must have been created and paid off in order to create a credit note. see Raising Enrolment Invoice|Raising General Sales Invoice|Raising Invoices in Bulk, andRecording Payment. |
NOTE
A credit notice invoice does not need to be the exact amount of the original invoice. For instance, the provider may have a policy where refunds are -10% of the invoice as a penalty or admin overhead fee.
Workflow
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Outlining the step-by-step instructions on issuing credit notes
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Recording Customer Returns