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Overview

This page outlines the detailed instructions to assist in walking you through how to send bulk communication emails with and without personalised attachments such as final grades, CANs and invoices.

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Field Name

Brief overview

From

Communication Request Sender

It will be sent from the email address that is recorded against the users profile.

Provider record is linked with the student’s course enrolment. Make sure you load the student’s course enrolment first, then you will see Provider option in the drop-down.

If you want a Provider Name/Home Institution to be in one of the options under the From field, you have to add a role to that Provider record as a “Communication Sender“, see Providers - Search, Add and Edit for more details.

To

Communication Request Recipient

Who the email is going to

Communication name / Email Subject

The subject name / line of the email

Communication Date

Date sent. This date is recorded within the communication event as the sent date.

Communication Type

For Communication Events this is normally set to Email

Communication Status

This will tell you the status of the communication event:

  • Bounced - Receiving Server could not or would not accept the message. 

  • Cancelled - Communication Event Cancelled

  • Closed -

  • Email Opened - Recipient has opened the Message

  • Entered -

  • Failure Sending -

  • In-Progress -

  • Pending -

  • Referred -

  • Resolved -

  • Sent -

  • Unknown Party -

Course Enrolment

The Course of Study the student is enrolled in

Communication Template Message

This option will allow the user to select from pre-written email templates. These can be added to or updated once loaded into the HTML writer.

Communication Description / Email Body

This is where the template will be displayed once loaded. Alternatively this is where the user can write the body of the email to be sent.

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Expand
title4. How to search for sent emails within a student record

4. How to search for sent emails within a student record
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bulksendcommunicationsalternative
bulksendcommunicationsalternative

  1. In the side menu click on the Student tab.

  2. Click on the Search option

  3. Enter one of the following options in to into the relevant search box: Student Number, Student's Family Name / Surname

  4. Click on the Search Student Button

  5. This will return a list of students that meet the above criteria

  6. To further filter the search results, in the search box above the list of results, start typing the student's Given Name or Family Name.

  7. When you find the record you are looking for, click on the Student No field, highlighted as a blue link at the left side of the row.

  8. The Summary page of the student's record is now shown.

  9. Click You can either click on the Communication Event option in the side menu .Scroll down and locate (if applicable)

  10. or click on the student’s name located at the top left corner to access the communications event.

  11. Find a list of the sent email records and click the pencil icon to view the record as well as any attachment.

  12. The email has now been loaded.

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