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Once you, as the provider, have received your PRODA account details, you will need to create a B2B device key and then share it with Silverband via the Silverband Help-desk Portal. The Silverband support team will then install your B2B key and confirm that it is able to successfully authenticate with PRODA. Once this confirmation has been shared your institution is one step closer to being TCSI compliant.

Warning

NOTE

When a director in PRODA leaves your organisation without assigning a new director, a member looking to assume the director role for PRODA must:

  • Be registered for an individual PRODA account

    Ensure they are an Associate or Authorised contact for the organisation on the Australian Business Register (ABR)

    And ensure their individual PRODA account name matches their name as recorded on the ABR.

Unfortunately, the TCSI team is unable to access PRODA account details.

You should contact PRODA to assist with this:

  • Email proda@servicesaustralia.gov.au

    Phone 1800 700 199 and select Option 1 (Monday to Friday, 8 am to 5 pm local time)

We suggest that you have more than one director/delegate for your PRODA organisation to help resolve user access issues. Please see the following FAQ page https://www.tcsisupport.gov.au/support/proda for further information.

Workflow Steps

  1. Complete PRODA registration

  2. Register a new B2B device key

  3. Submit PRODA credentials to Silverband

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These are examples of the credential values that we require you to provide to us, to activate your device:

PRODA RA (Organisation):

1659703992

Organsation Name

Organisation Name

Device Name:

ParadigmEMS-Device

Your Device Activation Code:

slrRlXczpE

The PRODA credentials may be shared in a secure way with Silverband by raising a support request via the Silverband Help-desk Portal.

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