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Paradigm Recording HELP Remissions Workflow

We shared advice in the Slack channel on 18th Feb regarding how to resolve instances of HELP debts that need to be reversed. I will copy the relevant notes here for you:

Before 1st Jan 2021 census date

This is a two step process:

1. Paradigm Steps

• Update enrolment status and set it to withdrawn

• Set the withdrawal date

• Check the grade description and set it to blank if there is a value already entered

• Check the published grade description and set it to blank if there is a value already entered

• Check the final mark and set it to blank if there is a value already entered

• You will also need to carefully consider how the financial fields are to be coded. Check with your accounts receivable team. They may prefer the fee fields to be set to 0. Otherwise, they may want them left unchanged

2.TCSI Data Entry portal

• Update remission reason code - element 446, set a value of 01

• Update unit of study status code - element 355, set a value of 1

After 1st Jan 2021 census date - Paradigm Steps:

• Update enrolment status and set it to withdrawn

• Set the withdrawal date

• Check the grade description and set it to blank if there is a value already entered

• Check the published grade description and set it to blank if there is a value already entered

• Check the final mark and set it to blank if there is a value already entered

• IF the student is withdrawing AFTER census date then set a value in the field HEIMS Variation Reason, for example "Remission due to special circumstances"

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