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  1. Click on Contact tab in the side menu.
  2. Click on Search in the side menu.
  3. Enter at least one of the following options in to the relevant search box: 
    • Given Name 
    • Surname
    • Home Institution
    • Status
    • Contact Role 
  4. Click on the Search Contact button
  5. This will return a list of contacts that meet the searched criteria
  6. To filter the list of contacts, in the search box  above the list of contacts, start typing the contacts's first or given name. 
  7. When you see the record for the contact you are looking for, click on the contact role for that contact, highlighted in blue in the left column of that row.
  8. Click on the Login option in the side menu.
  9. Scroll down to the Change Password Section
  10. Create a new password for the user. The password policy requires all of the parameters below and the save button will not appear until all requirements have been met.
    • A minimum of 8 Characters
    • A combination of upper and lowercase letters
    • At least 1 number
  11. Click the Save User Login Button

How to edit the reset user login password email template

Info
titleBackground information:

 The password reset template is largely composed of two label text fields:

  1. reset_user_login_password_emailHtmlHeader

  2. reset_user_login_password_emailHtmlFooter

Here is the direct links for your information:

  • http://<put in your paradigm url here>/label_edit.php?labelId=reset_user_login_password_emailHtmlHeader

  • http://<put in your paradigm url here>/label_edit.php?labelId=reset_user_login_password_emailHtmlFooter

*Note to put in your paradigm URL in the "<>" but don't actually include "<>" in the URL.


For users who can read HTML, the email template code looks like the following: 

Code Block
languagexml
<html><body>Dear {student_firstName}{contact_firstName},<br><br>{label:get_tpl_label_text_long reset_user_login_password_emailHtmlHeader} <b>Username:</b>{optional:show_form_field reset_user_login_password_email_userLoginId} {user_login_userLoginId} <b>or:</b> {/optional} {user_login_email} <br> <b>Password:</b> {user_login_newPassword}<br>{label:get_tpl_label_text_long reset_user_login_password_emailHtmlFooter}</body></html>

How to disable a User Contact Login and User Record

  1. Click on Contact tab in the side menu.
  2. Click on Search in the side menu.
  3. Enter at least one of the following options in to the relevant search box: 
    • Given Name 
    • Surname
    • Home Institution
    • Status
    • Contact Role 
  4. Click on the Search Contact button
  5. This will return a list of contacts that meet the searched criteria
  6. To filter the list of contacts, in the search box  above the list of contacts, start typing the contacts's first or given name. 
  7. When you see the record for the contact you are looking for, click on the contact role for that contact, highlighted in blue in the left column of that row.
  8. Click on the Login option in the side menu
  9. Click the Disable User Login button. Check the Enabled option is set to No 
  10. Click the Remove Security button
  11. Click the Contacts tab in the side menu
  12. Click the Edit Details option in the side menu
  13. Scroll down to the Other details section
  14. Click on the Status drop box and set the status to Archived or inactive
  15. Click the Save Contact button.

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