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Table of Contents
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Contact Information Template

Field NameDescription
Attention NameThe Student's full name. this field will appear on printed letters along with address details.
Property Namee.g. The Burrows - If the student doesn't provide a property name please leave this field blank.
Flat / Unit noe.g. Unit 4 - If the student doesn't provide a sub address please leave this field blank.
Street NumberStreet number - this field is only to be left blank if the Postal Box field has been completed - a warning message will appear if this field is left blank to confirm that it is correct.
Street NameName of Street including street type e.g. Brown Road.
Postal BoxFor a postal address with a non street address e.g. PO Box 9994.
CityCity or Suburb. This field is a smart field that contains all Suburbs, States and Postcodes in Australia to ensure the correct Suburb / State / Postcode combination is entered.
PostcodeAustralian postcode field - this will auto populate when the City or Suburb is selected in the above field.
StateThe state is normally auto populated with the student provider's home state - when the suburb is selected in the suburb field, this will auto populate with the correct state as selected. If the State is not an Australian State please change the field to "Select State" and enter the details into the 'Or' box.
OrThis field is for Non-Australian State information.
CountryThe Country defaults to Australia. Change if required.
MobileMobile Phone number.
HomeAfter Hours contact number.
Day PhoneWorking Hours contact number.
FaxFax number.
EmailEither personal email address or student email address depending on the institution's preference.
IM ProtocolInstant Messaging system or program preference e.g. Skype, Slack, Messenger - including Username
IM AddressWeb address for Instant Messaging program.

Implications

Note
titleIMPORTANT
  • The communication module uses the email address provided within the Semester / Term / Current contact record.
  • The student portal may be configured such that students must validate the contents of their residential (Current), billing (Billing), and emergency contact details fields on a recurring schedule.
  • Potential students applying via the Applicant Portal are required to provide details for both residential (Current) and billing (Billing) addresses, as a minimum.

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  1. Click on the Student tab in the side menu
  2. Click on the Search option in the side menu
  3. Enter details for one of the following search boxes: Student No, Family Name / Surname.
  4. Click on the SEARCH STUDENTbutton to show a list of students whose details match your search.
  5. To filter the list, in the search box above the list, start typing the student's First Name / given name.
  6. When you see the row containing the details for your student, click on the Student Number highlighted in blue on the left side of the row, to load the details for that student.
  7. Click on the Student Details option in the side menu and expand it.
  8. Any contact details that have already been saved for this student, appear in a list at the top of the page.
  9. Adding Contact Information: If the list is empty, or does not include a row for the Contact details you want to edit, follow these steps:
    1. Click on the button that corresponds to the type of contact information you want to add: 
    2. As a minimum, it is recommended that the Semester / Term / Current Address be added first, and then add the Permanent / Billing address.
    3. Add your new details to the student record.
    4. Click on the SAVE STUDENT CONTACT DETAILS button.
  10. Editing Contact Information: If the list already contains a row for the Contact details you want to edit, follow these steps:

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