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This section of the KB will explain what potential issues or problems users can come across and why they happen.

Workflow

1. Click on the Tab option 'Contacts'. This

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1. will open the options within the contact section of the side menu.
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2.  To search for a Contact, click the side menu option labelled 'Search' you will now be presented with search option to locate the required contact. 
   Contacts can be search by Given Names or Surname/ Family Name. Any one or a combination of these will return results.

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  3. In the edit box labelled Given Names enter the name provided by the contact and then press the 'Search Student' button. This will return you a list of contacts matching your search criteria. 

  4. Once you loaded a contact to disable their account select the side menu option 'Login'. You will now be presented with the section 'Activate User Login'

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  5. Press the 'Disable User Login' button. Check the status bar at the top of the screen to ensure your changes have been successful.

Further reading

This section of the KB contains links to any further related information that would be helpful for the purpose  understanding this topic.

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