Overview
There are four five different contact address types in Paradigm to a student record: Residential / Semester / Term / Current Address, Permanent / Billing Address, Emergency Contact Address, Employer Address, and Postal Address. This knowledge article will provide you with a brief description of each address type, and the workflows on how to add and edit these this information in the system.
Complexity:
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BE ADVISED The pages, fields and buttons that you can see, and the items you can edit, are based on:
For more information please contact your "nominated contact person" or other Paradigm expert. |
You have an access level that allows you to create or edit student records;
You have an understanding of the Australian Tertiary Education System / VET Sector and the terms commonly used;
You have an understanding of the different types of Government reporting within the Higher Education and VET Sectors; and
The student record has already been created, and this article describes how you can change some of those details.
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Key Terms and Concepts
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This table describes the four different contact address types in the Paradigm system.
Contact Address
Definition
Government Reported
Validated via the Student Portal
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Contact details for the student during an active semester of study.
For some students this address may be the same as the billing address.
Yes
Yes
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Contact details for the student whilst not actively studying, for example during the semester break period.
For an overseas student this should be their international address. For domestic student living away from home, this may be their home address from another state in Australia.
No
Yes
title | Add New Contact Information in Paradigm fields and buttons |
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Contact information to be used in an emergency to reach a friend, family member or guardian of a specific student.
No
Yes
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Contact details for the student's place of employment
No
No
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in Paradigm
Field Name | Brief Description |
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To | ||
Attn Name | The |
student's full name. this field will appear on printed letters along with address details. | ||
Property Name | e.g. The Burrows - If the student doesn't provide a property name please leave this field blank. |
Flat / Unit no
e.g. Unit 4 - If the student doesn't provide a sub address please leave this field blank.
Street Subaddress | ||
Street Number |
This field is only to be left blank if the Postal Box field has been completed - a warning message will appear if this field is left blank to confirm that it is correct. | ||
Street Name | Name of Street including street type e.g. Brown Road. | |
Postal Box | For a postal address with a non street address e.g. PO Box 9994. | |
City | City or Suburb. This field is a smart field that contains all Suburbs, States and Postcodes in Australia to ensure the correct Suburb / State / Postcode combination is entered. |
Post Code | Australian postcode field - this will auto populate when the City or Suburb is selected in the above field. | |
Country | The Country defaults to Australia. Change if required. | |
State | The state is normally auto populated with the student provider's home state - when the suburb is selected in the suburb field, this will auto populate with the correct state as selected. If the State is not an Australian State please change the field to "Select State" and enter the details into the 'Or' box. |
or | This field is for Non-Australian State information |
Country
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Mobile | Mobile Phone number. | |
Home | After Hours contact number. | |
Day Phone | Working Hours contact number. | |
Fax | Fax number. | |
Either personal email address or student email address depending on the institution's preference. | ||
Web Address | ||
IM Protocol | Instant Messaging system or program preference e.g. Skype, Slack, Messenger - including Username | |
IM Address | Web address for Instant Messaging program. |
ADD NEW CONTACT INFO buttons | |
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COPY FROM BILLING DETAILS | found when adding Permanent Address - this will copy the address details from the Billing Address |
COPY FROM PERMANENT DETAILS | found when adding Billing Address - this will copy the address details from the Permanent Address |
SAVE STUDENT CONTACT DETAILS | saves the added contact details |
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This table describes the five different contact address types in the Paradigm system.
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Implications
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Workflow
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NOTE: The instructions below assume that the student record has already been created. If the student record that you want to add a new contact information to is currently loaded in the system, proceed to the
NOTE: Refer to the table above under the Add New Contact Information in Paradigmsection for a brief description of each field and the Contact Information Typessection for an overview of each address type and the government requirements for each type.
NOTE: As a minimum, it is recommended that the Semester / Term / Current Address be added first, and then add the Permanent / Billing address.
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