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This error occurs when the student has already been reported to TCSI as being enrolled in the course and where a course outcome has not been reported against the already existing course enrolment record.
The most common scenario for this is when more than one base course record shares the same value for HEIMS Course Code (E307). For example, when a course has been updated with a new course structure or course plan, and the student has been internally transferred from one base course and into the other.
UID 3 and UID 5. In practical terms, the most likely cause is changing the structure of a course that requires existing students to be internally transferred into the new course, resulting in a new course enrolment being created within Paradigm.
Prevention
To prevent this error entirely, ensure that base course records are given a unique value for the field HEIMS Course Code (E307), (see Edit Base Course Record), which results in a unique Course Resource Key (UID5).
The best way to resolve changes to the structure of a course is to use the Paradigm course plan rule type “substitute”, which is the practice of recognising an old unit as the equivalent to a new unit (see Course Plan Constraints).
Resolution
Where the duplicate course enrolment has already been created within Paradigm, then the appropriate error is to inform the government about the internal course transfer by reporting an appropriate value for HEIMS Course Outcome Identifier (E599). This is normally done by setting an appropriate course enrolment status. Care must be made to ensure that the correct course enrolment is being updated. The E599 value must be reported against the course that was created first in chronological order from the perspective of TCSI reportingthere is a slightly complicated series of steps that must be undertaken to report both course enrolments without triggering any validation errors.
Assumptions
Course A is the original student course enrolment
Course B is the newly created course enrolment that triggered the error
Workflow
Load Course B
Update all TCSI reportable unit enrolments in Course B so they are reported to TCSI with a unit enrolment status linked to an element 355 outcome of withdrawn without penalty
Update Course B and set it to a course enrolment status that will report a withdrawn outcome via element 599
Load Course A
Ensure that all TCSI reportable unit enrolments in Course A are set to an enrolment status linked to a 355 outcome that is not 4 - Unit of study to be commenced later in the year or still in process of completing or completion status not yet determined
Update all Course A unit enrolments and set them to read-only
Update Course A and set it to a course enrolment status that will report a suitable 599 outcome such as 7 - Transfer to continue a related course
Update Course A and mark it as read-only
Load Course B
Update all TCSI reportable unit enrolments and set the enrolment status as required to reflect the student circumstances, for example setting them to enrolled, completed, failed etc.
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