Overview
For instances when you have to process a customer return or refund, the following are assumed (inside the note section below). This knowledge article will guide you on how to record a customer return in Paradigm using the Accounting module.
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Outlining the step-by-step instructions on recording customer returns:
1. There are two areas in Paradigm where you can record a customer return using the Accounting module: (1) Accounting > Summary (2) Accounting > Invoices. Whichever of the two areas you’ve chosen, find the credit notice that you just created, click the ACTIONS button and choose the Edit Invoice option.
NOTE: Take note of these two fields when creating a customer return / refund:
Invoice Type : Customer Return
Status : In-Process
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2. After clicking the Edit Invoice button, it will open the details of the invoice with all the items associated to with it. If you choose to edit the items to be refunded, refer to the optional workflow below, else, proceed to step 3 to process the refund without editing the items/amount.
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Once you’re done with editing the items/amounts to be refunded, scroll up and click the EDIT INVOICE button under the INVOICE HEADER section, or you can go back to the Invoices screen and edit the customer return invoice from there again, (
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Proceed to step 4.
3. After clicking the Edit Invoice option, (
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4. Go back to the Invoices screen (Accounting > Invoices), find the customer refund invoice that you just set the Status to Sent, click the ACTIONS button against it and choose the Pay Invoice option.
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5. Go to the APPLY NEW PAYMENT section, the system has autoauto-populated a payment (Payment Type: CUSTOMER_REFUND) that reflects the amount matching the credit notice. Also take note of / review / check the highlighted fields on the screenshot below, and click the SAVE NEW PAYMENT button.
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6. Go to the POSSIBLE PAYMENT TO APPLY section, just above the APPLY NEW PAYMENT section, select the payment that you just created and click the APPLY AMOUNT TO ITEMS.
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7. On the Accounting Summary or Invoices screen, you can see the credit note invoice has now been created and we also applied for the refund payment against it.
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