TCSI Validation Errors Troubleshooting Guide

Owned by Diane Momongan (Unlicensed)
Last updated: Jun 10, 2022 by Ben Bentley
8 min read

Overview

This guide outlines how to troubleshoot student-related TCSI Validation Errors.

The instructions in the following workflows assume that the other supporting TCSI records (e.g. Campus/Provider, Courses records) have already been submitted to TCSI and are currently marked with the status of TCSI Valid. If these supporting records are currently marked as TCSI Invalid then you will need to resolve those errors and ensure that the records achieve a TCSI Valid status before you attempt to follow the advice in this article. If the underlying records have an invalid status, the dependent records will not be able to progress from their invalid status.

The following workflows focus on each student record, beginning with the TCSI reportable student information, then progressing to course enrolments, and then to unit enrolments.

 

Enable government reporting element labels

How to locate the TCSI Element/Code Numbers within Paradigm

There are two ways to find the exact location of a field in Paradigm for the matching TCSI Element/Code Number:

 

1. Set the TOGGLE ELEMENT HELP menu

Click the TOGGLE ELEMENT HELP menu on the top right corner of the screen and enable the necessary government reportable fields: Avetmiss, HEIMS, TCSI. Click the SET button and then click the CLOSE button.

Once the Element Help is enabled, the code numbers will be shown for each reportable field in Paradigm in a green block for TCSI elements and in a purple block for HEIMS elements. The same field may show different element numbers for each different Government system.

 

2. Refer to the following Knowledge Base articles table:

 

 

Validation Errors Helpful Links

 

We have collated some frequently occurring errors and our recommended resolutions for them. All you need to do is enter the error code number on this link:

 

You can also get help on the following government resource links:

 

 

 

TCSI Reporting > Bulk Push: Order of Submitting Records

When pushing records in Paradigm in bulk using the TCSI Reporting > Bulk Push menus on the side, always push the records in the order that the groups appear on the screen, starting from the first record section that appears at the top of the screen, down to the UNIT ENROLMENTS section. This is important as the records at the top of the screen have implications for the relationships they have with the other records that appear further down the screen.

For example:

When you navigate to the TCSI Reporting > Bulk Push menus, click in the box for the option Show records that need to be pushed to TCSI and click SEARCH.

The search resulted in these groups being listed in the following order:

 

So in this scenario, when you submit your records to be validated by TCSI, you need to click the SUBMIT RECORDS buttons in the following order:

  1. PROGRAM CAMPUSES

  2. COURSES

  3. STUDENTS

  4. COURSE ENROLMENTS

  5. UNIT ENROLMENTS

 

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Workflow

Follow the below instructions (Steps 1- 4) in order in resolving TCSI validation errors:

 

Step 1. Load the Student Edit screen and Submit

These instructions will help you to resolve and validate all TCSI required fields of a student record.

 

Before you begin these instructions, please make sure that the student record has met the criteria specified in the TCSI Push Rules:

The student record must have the following:

  • Student Number

  • Date of Birth

  • Student record status is set as Active

  • Home Institution is set to the main Higher Education Provider (HEP), or is set to a different HEP that has the main HEP listed as the parent Provider

  • The student must be enrolled in a course with a Course Enrolment Status of Enrolled or the student must have a Tax File Number recorded.

 

  1. Load the Student Edit Details screen in Paradigm (Student > Student Details > Edit Details)

  2. Click the SAVE STUDENT button. This will trigger a submission and cross-validation of the student record to TCSI. After the screen has reloaded after your Save, check for any success or error messages at the top of the screen, shown as TCSI Response.

    1. Did any error messages appear?

      1. YES:

        1. Refer to the TCSI Validation Errors FAQs

        2. If you can’t find the error code on the FAQ page, raise a Support Ticket

      2. NO:

        1. Make sure that the student record Student > Summary: TCSI Last Validated Status field is now showing valid. You can also check whether there is a value shown in the Student TCSI UID (the first field) on the student edit details screen (Student > Student Details > Edit Details)

        2. If the Student TCSI UID field is blank or the TCSI Last Validated Status field is now showing INvalid you will need to investigate and correct any error messages that were returned, and repeat this step until the status is returned as Valid.

        3. Proceed to the next step to validate the student’s Course Enrolment Record

 

 

Step 2: Load the Student Course Enrolment screen and Submit

These instructions will help you to resolve and validate all TCSI required fields of a student course enrolment record.

Before you begin these instructions, please make sure that the student record has met the following criteria as specified in the TCSI Push Rules:

  • The student must have a UID8 - Student Packet

  • The course must have a UID5 - Course Packet

  • The course enrolment must have a start date

  • The course enrolment must have a course on-campus record

 

  1. Load the Student Course Enrolment page, see Load Course Enrolment

  2. Click the SAVE COURSE ENROLMENT button. This will trigger a submission and cross-validation of the student course enrolment record to TCSI. After the screen has reloaded after your Save, check for any success or error messages at the top of the screen, shown as TCSI Response.

    1. Did any error messages appear?

      1. YES:

        1. Refer to the TCSI Validation Errors FAQs

        2. If you can’t find the error code on the FAQ page, raise a Support Ticket

      2. NO:

        1. Make sure that the student course enrolment record Student > Summary: COURSE ENROLMENTS section - last column is now showing valid. You can also check whether there is a value shown in the Program Enrolment TCSI UID field in the student course enrolment details screen.

        2. If the Program Enrolment TCSI UID field is blank or the TCSI Last Validated Status field is now showing INvalid you will need to investigate and correct any error messages that were returned, and repeat this step until the status is returned as Valid.

        3. Proceed to the next step to submit the Student’s Citizenship Packet and all other required fields/packets via the Student TCSI Edit screen.

 

 

 

 

 

 

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