Overview
The Communication Event menu in Paradigm is intended to send bulk communications to students or selected recipients with information regarding their study at your business or institution. The body of your email template can be personalised using some of the merge fields that we made available, and emails can contain attachments to provide more detailed, personalised, and dynamic data to be included in the report/letter attachment. This knowledge article will guide you on how to send bulk communications to a bulk list of students/recipients with or without attachments.
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| title | Table 1: Email Template Form Fields |
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Field Name | Brief overview |
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From: Communication Request Sender | It will be sent from the email address that is recorded against the users profile. Provider record is linked with the student’s course enrolment. Make sure you load the student’s course enrolment first, then you will see Provider option in the drop-down. | If you want a Provider Name/Home Institution (that is not linked to a student's profile or course enrolment) or to add a specific sender/department in your business or institution to be in one of the options under the From field, you have to add a role to that Provider record as a “Communication Sender“, see Adding a New Communication Sender (From:) in the Communication Event for more details. | To: Communication Request Recipient | Who the email is going to | Communication name / Email Subject | The subject name / line of the email | Communication Date | Date sent. This date is recorded within the communication event as the sent date. | Communication Type | For Communication Events this is normally set to Email | Communication Status | This will tell you the status of the communication event: Bounced - Receiving Server could not or would not accept the message. Cancelled - Communication Event Cancelled Closed - Email Opened - Recipient has opened the Message Entered - Failure Sending - In-Progress - Pending - Referred - Resolved - Sent - Unknown Party -
| Course Enrolment | The Course of Study the student is enrolled in | Communication Template Message | This option will allow the user to select from pre-written email templates. These can be added to or updated once loaded into the HTML writer. | Communication Description / Email Body | This is where the template will be displayed once loaded. Alternatively this is where the user can write the body of the email to be sent. |
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| title | STEP 1. Create the Bulk List of Students as Recipients to the Communication Event |
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Create the Bulk List of Students as Recipients to the Communication Event
1. There are three ways to create the bulk list of students that you want to be the recipients of the communication event, you have the option to choose either of these three possible ways in creating your bulk list: () Search Course screen (Student > Search Course)You can search for students via this screen by Course Name, Enrolment Status, Institution, Funding Type, Start and End Date, Contact Mode and Hours, Order By, and Agent. Refer to the instructions on this workflow How to ADD a List of Students to a Bulk List. () Upload Bulk List screen (Student > Upload Bulk List)Upload a list from a CSV Source File. You can use this option if you have an existing (valid with all the required fields matching to Paradigm) CSV file with a list of students that you want to send the communication event to. Refer to the instructions on this workflow Student > Upload Bulk List. () Report Builder screen (Report > Report Builder)If you want to build a list of students to send your communication event using your existing saved report or generate a new report with your own criteria/conditions, then this is the best way for you to create the bulk list. Refer to the instructions on this workflow Report Builder > Bulk Student Select. 2. After creating your bulk list, proceed to Save a New Communication Event to Selected Recipientsinstructions below to save a new communication for the currently loaded (bulk list) students. |
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