Overview
The Communication Event menu in Paradigm is intended to send bulk communications to students or selected recipients with information regarding their study at your business or institution. The body of your email template can be personalised using some of the merge fields that we made available, and emails can contain attachments to provide more detailed, personalised, and dynamic data to be included in the report/letter attachment. This knowledge article will guide you on how to send bulk communications to a bulk list of students/recipients with or without attachments.
Complexity:
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Communication Event Module Setup and Configuration
The communication event module uses the email delivery provider SendGrid to deliver emails on behalf of the users. To avoid being classified as SPAM, it is important that our SendGrid email server IP address (168.245.65.115) is white-listed to ensure that Paradigm is able to send emails on behalf of your existing company email server. It may also be necessary to configure a DKIM or SPF DNS record to ensure that Paradigm is permitted to send emails on behalf of a provider email domain.
For more details, please contact the Silverband Support Team.
Related How-To Guide: Adding a New Communication Sender (From:) in the Communication Event
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| title | Table 2: Merge Fields in Communication |
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Table 2: Merge Fields in CommunicationMerge Fields Within Communication Templates | Brief Overview |
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{email_first_name} | Student / Receiver's first name | {email_last_name} | Student / Receiver's last name | {student_number} | Student’s number issued by provider | {email_subject} | The communication event/email subject | {email_from} | This is the email address of the sender | {email_from_first_name} | This is the first name of sender (blank if the sender is a provider) | {email_from_last_name} | This is the last name of sender (blank if the sender is a provider) | {url_read_tracker} | This is a 1 pixel image that, when added to an email, will upon opening of the email by the receiver will mark the email as open within the system |
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Workflow
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Follow the instructions below in order from
to STEP 1 to STEP 2, and choose between
OPTION 1 or OPTION 2 depending on your communication event (IF WITH or
WITHOUT attachment depending on your communication event (IF WITH or WITHOUT attachment):
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| title | STEP 1. Create the Bulk List of Students as Recipients to the Communication Event |
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Create the Bulk List of Students as Recipients to of the Communication Event
1. There are three ways to create the bulk list of students that you want to be the recipients of the communication event, you have the option to choose either of these three possible ways in creating your bulk list: () Search Course screen (Student > Search Course)You can search for students via this screen by Course Name, Enrolment Status, Institution, Funding Type, Start and End Date, Contact Mode and Hours, Order By, and Agent. Refer to the instructions on this workflow How to ADD a List of Students to a Bulk List. () Upload Bulk List screen (Student > Upload Bulk List)Upload a list from a CSV Source File. You can use this option if you have an existing (valid with all the required fields matching to Paradigm) CSV file with a list of students that you want to send the communication event to. Refer to the instructions on this workflow Student > Upload Bulk List. () Report Builder screen (Report > Report Builder)If you want to build a list of students to send your communication event using your existing saved report or generate a new report with your own criteria/conditions, then this is the best way for you to create the bulk list. Refer to the instructions on this workflow Report Builder > Bulk Student Select. 2. After creating your bulk list, proceed to Save a New Communication Event to Selected Recipientsinstructions below to save a new communication for the currently loaded (bulk list) students. |
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