Once you have selected the appropriate company Entity Name within RAM (Step 4) you should be able to issue a machine credential using your preferred Credential Name and enter a new keystore password.
Entity name: the name of your institution (example: Silverband Pty Ltd )
Credential name: your Paradigm site name (example: demo6.edu.net.au )
Record in a secure place the Keystore password that you used.
Record in a secure place the keystore file that was generated.
You will to provide both of these items of information to Silverband. We recommend that for security reasons, the keystore file and the password not be provided together via the same medium.
The file keystore should be sent via a ticket in our online helpdesk.
The password may be communicated verbally via a phone call with a member of our support team.
Info
Note for Windows users
The default Windows download path will probably be C:\Users\<username>\AppData\Roaming\username but you may change that at time of download.