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title1. How to obtain an eCAF Credential

How to obtain an eCAF Credential
Anchor
How-to-obtain-an-eCAF-Credential
How-to-obtain-an-eCAF-Credential

  1. Complete the Government eCAF API system access request form as found here: https://www.dese.gov.au/vet-student-loans/resources/government-ecaf-api-system-access-request-form

  2. Any questions about this form should be directed to the HEIMS Helpdesk team via https://heimshelpwww.educationtcsisupport.gov.au/support/contact 

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title2. How to set/update the eCAF password via the Interface

How to set/update the eCAF password via the Interface
Anchor
How-to-set-the-eCAF-password-within-Paradigm
How-to-set-the-eCAF-password-within-Paradigm

  1. Contact HEIMS Contact eCAF helpdesk via  https://heimshelpwww.educationtcsisupport.gov.au/support/contact to request a new password.

  2. The HEIMS eCAF helpdesk will provide you with a temporary password.

  3. Log into https://ecaf.education.gov.au/provider and enter your eCAF API username and the temporary password.

  4. The eCAF site will request that you create a new password.

  5. Once the new password has been accepted by the eCAF portal, click on the System tab on the side menu

  6. Click on ECAF Login on the side menu

  7. Enter the new password that you just created

  8. Confirm that the passwords are identical by re-entering it.

  9. Click the SET button

  10. Confirm that the new password has been successfully updated, by testing that you are able to fetch an eCAF status using the workflow below

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title3. How to reset an existing eCAF password

How to reset an existing eCAF password
Anchor
How-to-reset-an-existing-eCAF-password
How-to-reset-an-existing-eCAF-password

  1. Contact HEIMS Helpdesk via https://heimshelpwww.educationtcsisupport.gov.au/support/contact to request a new password.

  2. The HEIMS Helpdesk will provide you with a temporary password.

  3. Log into https://ecaf.education.gov.au/provider and enter your eCAF API username and the temporary password.

  4. The eCAF site will request that you create a new password.

  5. Log into Paradigm

  6. Navigate to the SYSTEM menu, and select the ECAF Login option

  7. Enter the password that you just updated

  8. Confirm the password by entering it a second time

  9. Click the blue SET button

  10. Confirm that the new password has been successfully updated and that your credential is active by loading a student and attempting to perform a fetch eCAF action using the next workflow.

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