Overview
Sending communication events using a specific sender email address/department name/group in your business or institution can add clarity to the students or recipients of your email regarding the purpose and importance of the emails received. Paradigm supports this by giving you an option to add the specific department/group in your business or institution containing the email address as a provider record in the system with a specific role assigned to it. This knowledge article will guide you on how to add a sender to your communication event screen.
Workflow
To add an email address/specific department in your business or institution/Provider Name as an option/sender in your communications, you need to create a new Provider record for that [containing that email address] if you haven’t had one yet and assign a role to that provider record as a Communication Sender. You can refer to the steps below on how to do it:
Load the existing provider record if you have one already created in the system, refer to the instructions on How to Load a Provider Record. If there is no existing provider record yet in the system, you need to create one: How to Create or Add a New Provider record. NOTE: Make sure that the email address is added in the provider details under the Email field.
After loading or after you’ve added the new provider record, assign a role to it as a Communication Sender. Refer to the instructions on this article on How to Assign a Role to a Provider. You should now have a provider record with a role as a Communication Sender in the system.
With that provider record created/updated with that Communication Sender as a role, when you go to the Communications menu, you should now see that provider name under the From: field as one of the options.
