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Upon Completion of this KB the user will be able to update the HEIMS password This article explains the importance of keeping HEIMS password updated every 28-days within the Paradigm System.

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The HEIMS login script or Get CHESSN Button allows for Paradigm to login to the log into HEIMS portal and obtain CHESSNs automatically for students as required. To maintain a high level of security HEIMS requires the password to be updated every 28 days.

The requirements to change the password are:

  • Enter the current password in order to set the new one.

  • A minimum of 8 characters.

  • At least one numeric character.

  • At least one special character.

  • At least one uppercase character.

  • And must be different to the previous 10 passwords used.

The system records when the password was last changed to help with resetting reminders.

Workflow

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title1. How to update the HEIMS Login Password
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Note

It is suggested We recommend that each institution set sets a recurring calendar appiointment appointment as a reminder to update the password to ensure the 28-day expiry is never reached.

Contact HEIMS helpdesk via https://heimshelp.education.gov.au/support/contact to request a new password.

Important Note: make sure you request for your account to be Active and has access to CHESSN.

  1. Click on the System tab in the side menu

  2. Click on the Update HEIMS Login in the side menu

  3. Enter the Current Password

  4. Enter the New password that meets all of the password requirements

  5. Confirm passwords by re-entering it.

  6. Click the Update DEST / HEIMS password button

Expand
title2. How to renew a forgotten / Expired eCAF API password
  1. Contact HEIMS helpdesk via  https://heimshelp.education.gov.au/support/contact to request a new password.

2. The HEIMS Helpdesk will supply a temporary password.

3. Log into https://ecaf.education.gov.au/provider and enter the API username and temporary password.

4. The eCAF site will request a new password

Once the new password has been accepted by the eCAF portal please confirm the new password with the Silverband support team to confirm Paradigm / API / Ecaf integration is fully operational.

Further Reading

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