Update HEIMS Login

Owned by Dinara Kutti (Deactivated)
Last updated: Oct 28, 2020 by Chris Newton (Deactivated)
3 min read

Objectives

This article outlines the workflows on how to

  • Apply for HEIMS Web Service credentials

  • Update your HEIMS Web Service password stored within Paradigm

 

Complexity: Medium

Page Contents

Assumptions

  • The User has sufficient security level to access the Paradigm System menu

  • The User understands the implications of securely handling government credentials

  • The User knows the difference between their eCAF API credentials and their HEIMS Web Service credentials

Key terms and concepts

The HEIMS login integration allows Paradigm to integrate with the relevant government systems on behalf of a provider to perform tasks such as allocating or retrieving a CHESSN, or querying the current loan balance of a given student.

To maintain a high level of security HEIMS requires the password to be updated every 28 days and it expires after 28 days. We recommend that you set a recurring reminder to reset the password every 28 days, using your preferred calendar application. This will help to ensure that the password does not expire.

It is important to recognise that the eCAF credential is not related to a HEIMS Web Service credential. Even if the username is the same, the two systems are distinct and not connected. The only point of similarity between the eCAF and HEIMS Web Service systems are that they are supported from the same government help-desk.

HEIMS Fields

Field name

Brief Overview

Field name

Brief Overview

Username

This is the username for your Institution to log into the HEIMS system. Paradigm uses this to login to the HEIMS system via API to obtain student data

Current Password

The Old (expiring) password

New Password

New Password that meets the password policy outlined below

Confirm password

Repeat the password to confirm that it is identical to the New Password

Last updated HEIMS login

The date that the HEIMS password was last updated

 

Implications

Be Advised

Each provider is required to update their HEIMS password at least every 28 days. Failure to update a password within this time-frame will result in the expiry of that credential. To test if an account is active attempt to log into the following website: https://app.heims.education.gov.au/HeimsOnline/MyAccount.aspx

Note

We recommend that you set a recurring reminder to reset the password every 24 days, using your preferred calendar application. This will assist you to avoid interruptions to service that arise when a credential is expired by the government due to the 28 day condition.

To help users meet their HEIMS Web Service password obligations, the date of the last password reset event is displayed via the user interface. The password requirements are as follows:

  • A minimum of 8 characters

  • At least one numeric character

  • At least one special character

  • At least one uppercase character

  • The password must be different to the previous 10 passwords used

 

Workflow

 

  1. Before access can be granted to HEIMS Web Services production environment a provider must meet the requirements for system testing and infrastructure compliance.

  2. The requirements and associated application form may be accessed here: https://heimshelp.education.gov.au/resources/systems-and-access

  3. Any questions about this form should be directed to the HEIMS Helpdesk team via  https://heimshelp.education.gov.au/support/contact 

Note

We recommend that each institution sets a recurring calendar appointment as a reminder to update the password to ensure the 28-day expiry is never reached.

  1. Contact HEIMS Helpdesk via https://heimshelp.education.gov.au/support/contact to request a new password.

  2. Include in your request that the account is to be set as Active, and that the account has access to CHESSN. This step is occasionally missed by the HEIMS Helpdesk , and then requires an additional request.

  3. The HEIMS Helpdesk will supply a temporary password.

  1. Once you have a new password, click on the System tab in the side menu

  2. Click on Update HEIMS Login in the side menu

  3. Enter the Current Password

  4. Enter the New password that meets all of the password requirements

  5. Confirm that the passwords are identical by re-entering it.

  6. Click the Update DEST / HEIMS password button

Further Reading