Overview
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Objective
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Objectives
This article outlines the workflows on how to
Apply for HEIMS Web Service credentials
Update your HEIMS Web Service password stored within Paradigm
Complexity:
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Assumptions
The User has
the minimum requiredsufficient security level to access the
system tabParadigm System menu
The User
has an understanding that making changes within this section has system wide implications.understands the implications of securely handling government credentials
The User
has an understanding of the Australian Tertiary Education System / VET Sectorknows the difference between their eCAF API credentials and their HEIMS Web Service credentials
Key terms and concepts
The HEIMS login integration allows Paradigm to integrate with the relevant government systems on behalf of a provider to perform tasks such as allocating or retrieving a CHESSN, or querying the current loan balance of a given student.
To maintain a high level of security HEIMS requires the password to be updated every 28 days and it expires after 28 days. We recommend that you set a recurring reminder to reset the password every 28 days, using your preferred calendar application. This will help to ensure that the password does not expire.
It is important to recognise that the eCAF credential is not related to a HEIMS Web Service credential. Even if the username is the same, the two systems are distinct and not connected. The only point of similarity between the eCAF and HEIMS Web Service systems are that they are supported from the same government help-desk.
HEIMS Fields
Field name | Brief Overview |
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Username | This is the |
username for your Institution to log into the |
HEIMS system. Paradigm uses this to login to the HEIMS system via API to obtain student data | |
Current Password | The Old (expiring) password |
New Password | New Password |
that meets the password policy |
outlined below |
Confirm password |
Repeat the password to confirm that it is identical to the New Password |
Last updated HEIMS login |
The date that the HEIMS password was last updated |
Implications
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The HEIMS login script or Get CHESSN Button allows for Paradigm to login to the HEIMS portal and obtain CHESSNs automatically for students as required. To maintain a high level of security HEIMS requires the password be updated every 28 days.
The requirements to change the password are:
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Note |
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Be AdvisedEach provider is required to update their HEIMS password at least every 28 days. Failure to update a password within this time-frame will result in the expiry of that credential. To test if an account is active attempt to log into the following website: https://app.heims.education.gov.au/HeimsOnline/MyAccount.aspx |
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NoteWe recommend that you set a recurring reminder to reset the password every 24 days, using your preferred calendar application. This will assist you to avoid interruptions to service that arise when a credential is expired by the government due to the 28 day condition. |
To help users meet their HEIMS Web Service password obligations, the date of the last password reset event is displayed via the user interface. The password requirements are as follows:
A minimum of 8 characters
.At least one numeric character
.At least one special character
.At least one uppercase character
.- And
The password must be different to the previous 10 passwords used
Workflow
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The system records when the password was last changed to help with resetting reminders.
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Further Reading
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It is suggested that a calendar reminder be set for updating the password as it expires every 28 days. |
How to renew a forgotten / Expired eCAF API password
- Contact HEIMS via https://heimshelp.education.gov.au/support/contact to request a new password
- The HEIMS Helpdesk will supply a temporary password.
- Log into https://ecaf.education.gov.au/provider and enter the API username and temporary password.
- The eCAF site will request a new password
- Once the new password has been accepted by the eCAF portal please confirm the new password with the Silverband support team to confirm Paradigm / API / Ecaf integration is fully operational.
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