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Objective

Upon Completion of this KB the user will be able to update the HEIMS password within the Paradigm System

Complexity: HIGH

Page Contents

Assumptions

  • The User has the minimum required level to access the system tab

  • The User has an understanding that making changes within this section has system wide implications.

  • The User has an understanding of the Australian Tertiary Education System / VET Sector

Key terms and concepts

Field name

Brief Overview

Username

This is the Institutions user name to log into the CHESSN system via API to obtain student data

Current Password

The Old (expiring) password

New Password

New Password meeting the password policy as outlined below

Confirm password

Password repeated to confirm

Last updated HEIMS login

How long ago the Password was last updated


Implications

The HEIMS login script or Get CHESSN Button allows for Paradigm to login to the HEIMS portal and obtain CHESSNs automatically for students as required. To maintain a high level of security HEIMS requires the password be updated every 28 days.

The requirements to change the password are:

  • the current password in order to set the new one.

  • A minimum of 8 characters.

  • At least one numeric character.

  • At least one special character.

  • At least one uppercase character.

  • And must be different to the previous 10 passwords used.

The system records when the password was last changed to help with resetting reminders.

Workflow

 How to update the HEIMS Login Password
  1. Click on the System tab in the side menu

  2. Click on the Update HEIMS Login in the side menu

  3. Enter the Current Password

  4. Enter the New password that meets all of the password requirements

  5. Confirm passwords by re-entering it.

  6. Click the Update DEST / HEIMS password button

It is suggested that a calendar reminder be set for updating the password as it expires every 28 days.

 How to renew a forgotten / Expired eCAF API password
  1. Contact HEIMS via  https://heimshelp.education.gov.au/support/contact to request a new password

  2. The HEIMS Helpdesk will supply a temporary password.

  3. Log into https://ecaf.education.gov.au/provider and enter the API username and temporary password.

  4. The eCAF site will request a new password

  5. Once the new password has been accepted by the eCAF portal please confirm the new password with the Silverband support team to confirm Paradigm / API / Ecaf integration is fully operational.

Further Reading

Related Pages

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