Objective
Upon Completion of this KB article you will be able to create and edit Provider contact information within Paradigm.
Complexity: LOW
Page Contents
Be advised
The “Edit Contact Info” screen within Paradigm superceeds the use of the address information shown on the main provider record. This screen was added to ensure provider address information was stored in an AVETMISS compliant form.
Assumptions
The User has the minimum required permission level to access the Provider tab and an understanding that making changes within this section has system wide implications.
The user has an understanding of the Australian Tertiary Education System / VET Sector.
Key terms and concepts
There are four types of addresses that may be maintained within Paradigm:
Address Types | Brief Overview | |
|---|---|---|
| 1 | Residential / Semester / Term / Current Address | Contact details for the User during an active semester of study. |
| 2 | Permanent / Billing Address | Contact details for the User whilst not actively working, for example during the semester break period. |
| 3 | Emergency Contact Address | Contact information to be used in an emergency to reach a friend, family member or guardian of a specific user. |
| 4 | Employer Address | Contact details for the users place of employment, if a subcontractor or visiting Scholar |
Contact information related fields
Field Name | Brief Overview |
|---|---|
To | The name of a 3rd party or person whose attention is required on any physical correspondence |
Attention Name | The Users full name. this field will appear on printed letters along with address details |
Property Name | e.g. The Burrows - If the user doesn't provide a property name please leave this field blank |
Flat / Unit no | e.g. Unit 4 - If the user doesn't provide a sub address please leave this field blank |
Street Number | Street number - this field is only to be left blank if the Postal Box field has been completed - a warning message will appear if this field is left blank to confirm that it is correct |
Street Name | Name of Street including street type e.g. Brown Road |
Postal Box | For a postal address with a non street address e.g. PO Box 9994 |
City | City or Suburb. This field is a smart field that contains all suburbs, States and Postcodes of Australia to ensure the correct Suburb / State / Postcode Combination is entered |
Postcode | Australian postcode field - this will auto populate when the Suburb is selected in the above field |
State | The state is normally auto populated with the colleges home state - when the suburb is selected in the Suburb field this will auto populate with the correct state as selected. If the State is not an Australian State pleas change the field to Select State and enter the details into the 'Or' box |
Or | This field is for Non-Australian State information |
Country | The Country is defaulted to Australia please change if required |
Mobile | Mobile Phone number |
Home | After Hours contact number |
Day Phone | Working Hours contact number |
Fax | Fax number |
Either Personal Email address or institution email address depending on the institutions preference | |
IM Protocol | Instant messaging system or program preference e.g. Skype, Hip-chat, Messenger - including Username |
IM Address | Web address for Instant messaging |
Workflow
Further Reading
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NAT00010 - Training Organisation File (Paradigm Knowledge Base)
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Providers - Edit Contact Info (Paradigm Knowledge Base)
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