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Objective

Upon Completion of this KB article you will be able to create and edit Provider contact information within Paradigm.

Complexity: LOW

Page Contents

Be advised

The “Edit Contact Info” screen within Paradigm superceeds the use of the address information shown on the main provider record. This screen was added to ensure provider address information was stored in an AVETMISS compliant form.

Assumptions

  • The User has the minimum required permission level to access the Provider tab and an understanding that making changes within this section has system wide implications.

  • The user has an understanding of the Australian Tertiary Education System / VET Sector.

Key terms and concepts

There are four types of addresses that may be maintained within Paradigm:

Address Types

Brief Overview

1

Residential / Semester / Term / Current Address

Contact details for the User during an active semester of study.

2

Permanent / Billing Address

Contact details for the User whilst not actively working, for example during the semester break period.

3

Emergency Contact Address

Contact information to be used in an emergency to reach a friend, family member or guardian of a specific user.

4

Employer Address

Contact details for the users place of employment, if a subcontractor or visiting Scholar

Contact information related fields

Field Name

Brief Overview

To

The name of a 3rd party or person whose attention is required on any physical correspondence

Attention Name

The Users full name. this field will appear on printed letters along with address details

Property Name

e.g. The Burrows - If the user doesn't provide a property name please leave this field blank

Flat / Unit no

e.g. Unit 4 - If the user doesn't provide a sub address please leave this field blank

Street Number

Street number - this field is only to be left blank if the Postal Box field has been completed - a warning message will appear if this field is left blank to confirm that it is correct

Street Name

Name of Street including street type e.g. Brown Road

Postal Box

For a postal address with a non street address e.g. PO Box 9994

City

City or Suburb. This field is a smart field that contains all suburbs, States and Postcodes of Australia to ensure the correct Suburb / State / Postcode Combination is entered

Postcode

Australian postcode field - this will auto populate when the Suburb is selected in the above field

State

The state is normally auto populated with the colleges home state - when the suburb is selected in the Suburb field this will auto populate with the correct state as selected. If the State is not an Australian State pleas change the field to Select State and enter the details into the 'Or' box

Or

This field is for Non-Australian State information

Country

The Country is defaulted to Australia please change if required

Mobile

Mobile Phone number

Home

After Hours contact number

Day Phone

Working Hours contact number

Fax

Fax number

Email

Either Personal Email address or institution email address depending on the institutions preference

IM Protocol

Instant messaging system or program preference e.g. Skype, Hip-chat, Messenger - including Username

IM Address

Web address for Instant messaging

Workflow

 1. How to Create  / Edit a Provider Contact Record
  1. Click on the Provider tab in the side menu

  2. Click the Search option in the side menu

  3. Enter either the Organisation full name or Abbreviated name into the search box

  4. Click the Search Institution button

  5. This will return a list of Providers that meet the searched criteria

  6. To filter the returned options in the search box above the returned results start typing the Provider name. This will reduce the number of results. 

  7. Click on the blue hyper link on the left side of the required record.

  8. Click on the Edit Contact Info option in the side menu

  9. Click the blue Address Type button

  10. Enter the required information into the fields

  11. Click the Save Contact Details button


Further Reading


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