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This guide outlines how to troubleshoot TCSI Validation Errors based on a single student record. The instructions in the workflow below assume that the remaining of your other records (e.g. Campus/Provider, Courses record) are already valid - submitted without errors to TCSI. These workflows focus on each student record - beginning from the TCSI reportable student information, and course enrolments down to unit enrolments.

Refer to the following

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Workflow

Follow the below instructions below in order (Steps 1- 4) in order in resolving TCSI validation errors:

Expand
titleStep 1: Load the Student Edit screen and Save the recordSubmit

Step 1. Load the Student Edit screen and

Save the record

Submit

The instructions below will resolve and validate all TCSI required fields of a student record.

Tip

Before you will follow the instructions below, please make sure that the student record has meet the criteria specified in the TCSI Push Rules:

The student record must have the following:

  • Student Number

  • Date of Birth

  • Student record status is set as Active

  • Home Institution is set to the main Higher Education Provider (HEP), or as a HEP that has the main HEP listed as the parent Provider

  • Enrolled in a course with a Course Enrolment Status - Enrolled or have a Tax File Number.

  1. Load the Student Edit Details screen record in Paradigm (Student > Student Details > Edit Details)

  2. Click the SAVE STUDENT button. This will trigger a submission and cross-validation of the student record to TCSI. Check for any error messages on top of the page, shown as TCSI Response.

    1. Are there any error messages coming up?

      1. YES:

        1. Refer to the TCSI Validation Errors FAQs

        2. If you can’t find the error code on that FAQ page, raise a Support Ticket

      2. NO:

        1. Make sure that the student record Student > Summary: TCSI Last Validated Status field is now showing

          Status
          colourGreen
          titlevalid
          . You can also check the Student TCSI UID (the first field)on the student edit details screen (Student > Edit Details)

        2. Proceed below to validate the student’s Course Enrolment Record

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titleStep 2: Load the Student Course Enrolment screen and Submit

Step 2: Load the Student Course Enrolment screen and Submit

The instructions below will resolve and validate all TCSI required fields of a student course enrolment record.

Tip

Before you follow the instructions below, please make sure that the student record has meet the following criteria as specified in the TCSI Push Rules:

  • The student must have a UID8 - Student Packet

  • The course must have a UID5 - Course Packet

  • Must have a start date

  • Must have a course on-campus record

  1. Load the Student Course Enrolment page, see Load Course Enrolment

  2. Click the SAVE COURSE ENROLMENT button. This will trigger a submission and cross-validation of the student course enrolment record to TCSI. Check for any error messages on top of the page.

    1. Are there any error messages coming up?

      1. YES:

        1. Refer to the TCSI Validation Errors FAQs

        2. If you can’t find the error code on that FAQ page, raise a Support Ticket

      2. NO:

        1. Make sure that the student course enrolment record Student > Summary: COURSE ENROLMENTS section - last column is now showing

          Status
          colourGreen
          titlevalid
          . You can also check the Program Enrolment TCSI UID fieldin the student course enrolment details screen.

        2. Proceed below to Submit the Student’s Citizenship Packet and all other required fields/packets via the Student TCSI Edit screen.

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Expand
titleStep 4: Load Each Unit Enrolment record and submit

Step 4: Load Each Unit Enrolment record and Submit

Tip

Before you follow the instructions below, please make sure that the student record has meet the following criteria as specified in the TCSI Push Rules:

  • Only scheduled units with a census date will be pushed.

  • Only units that have a unit type of Tuition Unit will be pushed.

  • Course Enrolment must have a UID15 - Course Admission Packet

  • The scheduled unit provider must have a post code

  • The unit must have an EFTSL value - E339

  • Unit must have a Unit of Study Code - E354

  • The unit must have a discipline code - E464

  • The scheduled unit must have a year long indicator - E622

  • The unit enrolment start date - E600

  • The unit end date - E601

  • The unit enrolment status - mapping to paradigm status - E355

  • Campus UID2 - VET Only

Refer to the following Knowledge Articles to find out the location of the above TCSI element numbers in Paradigm:

  1. Load the Unit Enrolment page, see Navigating to a Single Unit Enrolment screen

  2. Click the SAVE UNIT ENROLMENT button.

    1. Are there any error messages coming up?

      1. YES:

        1. Refer to the TCSI Validation Errors FAQs page

        2. If you can’t find the error code on that FAQ page, raise a Support Ticket.

      2. NO:

        1. Make sure that the student unit enrolment record Student > Summary: UNIT ENROLMENTS section - last column is showing

          Status
          colourGreen
          titlevalid
          . You can also check the TCSI Unique Identifier fieldof that unit enrolment within the unit enrolment page TCSI INFORMATION section.

        2. Repeat the same steps for all the other unit enrolment records until the records are valid.

NOTE:

All Unit Enrolments related to a Course Enrolment must be updated with a correct final outcome before attempting to report a final outcome for the Course Enrolment.

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