Overview
| Table of Contents |
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Objective
Upon Completion of this KB the User will be able to jump Create / Add Template to the any part of KB with a click.
Note that this you can create dot point as sub headings under each sections and they will show up in this table as sub links.
Objective
This is the a short description of the content of the KB, it gives user an idea of what they will be able to achieve with all the information from this KB.
Assumptions
This part of the KB states the basic requirements for user to be able to understand this KB or any access required to carry out the task explained in this KBCommunication module
Assumptions
- The User has the minimum required level to access the Provider tab and an understanding that making changes within this section has system wide implications.
- The user has an understanding of the Australian Tertiary Education System.
Key terms and concepts
| Merge Fields Within Communication Templates | Brief Overview |
|---|---|
| {email_from} |
...
| This is the email address of the sender |
| {email_from_first_name} |
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| This is the first name of sender (blank if the sender is a provider) |
| {email_from_last_name} |
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| This is the last name of sender (blank if the sender is a provider) |
| {url_read_tracker} |
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| This is a 1 pixel image that, |
...
| when added to an email, will upon opening of the email |
...
| by the receiver will mark the email |
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| as open within the system |
| {email_first_name} |
...
| Student / Receiver's first name |
| {email_last_name} |
...
| Student / Receiver's last name |
| {email_subject} |
...
| The communication event/email subject |
To be able to add in other fields from the student record is not currently possible
Implications
This section of the KB will explain what potential issues or problems users can come across and why they happen.
Workflow
This section explains the exact workflow of how a task/process should be conducted.
It is recommended to divide the task into sub headings.
Further reading
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| Note |
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| Please note: It is not currently possible to add additional fields to this feature |
Workflow
How to Add / Create a Template for the Communication Module
- Click on the Provider tab in the Side menu
- Click on the Add Content Button in the Side Menu
- Select the Purpose from the Drop box
- Select the Category from the Drop box
- Enter the name of the template into the Data Resource Name field
- Using the Merge Fields from the table above create the template in the Data field. This is the main body of the email template.
- Select the status of the Template from the drop box
- Select the minimum permission level required to use this template from the drop box
- Name the template in the Template Name field
- Click on the Save Data Resource Button
Further reading
How to Search for a Communication event Template
How to Edit a Communication event Template
How to Send a Communication Event Email
How to Create a Bulk Student list for Communication events