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This part of the KB states the basic requirements for user to be able to understand this KB or any access required to carry out the task explained in this KB.

Key terms and concepts

In this section, important key terms and concepts involved in the process of carrying out the tasks explained in this KB will be listed, and each of these concepts and terms will be explained.

It is recommended to use table for convenience when it is appropriate.{email_from}

- This is the email address of the sender

{email_from_first_name}

- This is the first name of sender (blank if the sender is a provider)

{email_from_last_name}

- This is the last name of sender (blank if the sender is a provider)

{url_read_tracker}

- This is a 1 pixel image, that when added to an email, upon opening the email on the clientside, the email will be marked as opened in paradigm.

{email_first_name}

- Receiver's first name

{email_last_name}

- Reciever's last name

{email_subject}

- The communication event/email subject

To be able to add in other fields from the student record is not currently possible

Implications

This section of the KB will explain what potential issues or problems users can come across and why they happen.

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