Dropped

The Email client will Drop a message to a specific email address in order to protect your sender reputation. The email client keeps Email Lists to track bounces, spam reports, and unsubscribes for each of our users. If a user sends a message to an email address that exists on one of these lists within their account, the email client will automatically drop the message (i.e., not send to the address).

Clicks

Opens

The Email Client inserts a small, transparent image into all emails that will be tracked. When a student reads an email, their client application loads the tracking image which registers the open event with the email client.

Delivered

A delivery is recorded when a request to send an email results in the email being accepted by the receiving server. However, this does not necessarily mean that the message reached the recipient’s inbox. Some users and some email applications may filter the email away from the inbox even though the email was delivered to (accepted by) the recipient email server.

If an email is indicated as delivered you can be certain that it was not deferred by the ISP.

Bounce

A message that is returned to the server that sent it. Bounced emails are either a permanent failure to deliver the email or a temporary failure to deliver the email, based on conditions with the recipient mail server.

Reasons for bounced emails:

Permanent bounce is an e-mail message that has been returned to the sender because the recipient’s address is invalid. A hard bounce might occur because the domain name doesn’t exist or because the recipient is unknown. If a email is on the bounce list, we will auto drop any future requests to this email address.

Temporary Bounce is an e-mail message that gets as far as the recipient’s mail server but is bounced back undelivered before it gets to the intended recipient. This type of bounce might occur because the recipient’s inbox is full.

Spam Report

Spam reports happen when a recipient indicates that they think your email is spam and then their email provider tells the email client.

Processed

Deferred

A deferred status can occur when an ISP or mailbox provider is for some reason not ready to accept email from your IP address. Instead of blocking or bouncing the message, the provider will defer or temporarily delay receiving the message and wait for the email to be resent. The email client will retry delivery of a deferred email on behalf of our customers for 72 hours from the time of the first deferral, after which time the email address will be placed on the Block Suppression list.

Filter by Dates

The option to search all emails sent up to a certain date.

Filter by Email Address

To option to search all emails sent to a particular email address