You are viewing an old version of this page. View the current version.
Compare with Current
View Page History
« Previous
Version 11
Next »
Overview
This guide outlines how to troubleshoot TCSI Validation Errors based on a single student record. The instructions in the workflow below assume that the remaining of your other records (e.g. Campus/Provider, Courses record) are already valid - submitted without errors to TCSI. These workflows focus on each student record - beginning from the TCSI reportable student information, and course enrolments down to unit enrolments.
Refer to the following
Workflow
Follow the instructions below in order (Steps 1- 4) in resolving TCSI validation errors:
Step 1: Load the Student Edit screen and Save the record
Step 1. Load the Student Edit screen and Save the record
The instructions below will resolve and validate all TCSI required fields of a student record.
Load the Student Edit Details screen record in Paradigm (Student > Student Details > Edit Details)
Click the SAVE STUDENT button. This will trigger a submission and cross-validation of the student record to TCSI. Check for any error messages on top of the page, shown as TCSI Response.
Are there any error messages coming up?
YES:
Refer to the TCSI Validation Errors FAQs
If you can’t find the error code on that FAQ page, raise a Support Ticket
NO:
Make sure that the student record Student > Summary: TCSI Last Validated Status field is now showing VALID. You can also check the Student TCSI UID (the first field) on the student edit details screen (Student > Edit Details)
Proceed below to validate the student’s Course Enrolment Record
Step 2: Load the Student Course Enrolment screen
Step 2: Load the Student Course Enrolment screen
The instructions below will resolve and validate all TCSI required fields of a student course enrolment record.
Load the Student Course Enrolment page, see Load Course Enrolment
Click the SAVE COURSE ENROLMENT button. This will trigger a submission and cross-validation of the student course enrolment record to TCSI. Check for any error messages on top of the page.
Are there any error messages coming up?
YES:
Refer to the TCSI Validation Errors FAQs
If you can’t find the error code on that FAQ page, raise a Support Ticket
NO:
Make sure that the student course enrolment record Student > Summary: COURSE ENROLMENTS section - last column is now showing VALID. You can also check the Program Enrolment TCSI UID field in the student course enrolment details screen.
Proceed below to Submit the Student’s Citizenship Packet and all other required fields/packets via the Student TCSI Edit screen.
Step 3: Submit the Student’s Citizenship Packet - Student TCSI Edit screen
Step 3: Submit the Student Citizenship Packet - Student TCSI Edit screen
The instructions below will resolve and validate the student citizenship packet and all other required packets that can be added and submitted via the Student TCSI Edit screen.
Load the Student TCSI Edit screen, see Load Student TCSI Edit
Edit or add information on the editable fields found on the page.
STUDENT DETAILS section
Local Address Details
Are you of Australian Aboriginal or Torres Strait Islander descent?
Level left school
Year left school
Year
Highest educational attainment parent 1 (Required for domestic undergraduate students)
Highest educational attainment parent 2 (Required for domestic undergraduate students)
COURSE ENROLMENT DETAILS
Editable Fields
Funding Type
TCSI Student Status code
Highest Attainment Code
HDR Thesis Submission Date (Hidden when not required)
Higher degree by research primary field of research code (Hidden when not required)
Higher degree by research secondary field of research code (Hidden when not required)
Click the VALIDATE VALUES button, and then the SAVE DETAILS button.
Go to the STUDENT: CITIZENSHIP section and click the NEW CITIZENSHIP RECORD button. Enter all the required details for a student citizenship record. Note that this is also applicable to students who have changed their citizenship information.
After filling out the details, click the SAVE DETAILS button.
Are there any error messages coming up?
YES:
Refer to the TCSI Validation Errors FAQs
If you can’t find the error code on that FAQ page, raise a Support Ticket.
NO:
You should be able to see the TCSI details on the same screen if the submitted record is VALID.
Add all the other required reportable packets/fields on the same page (as necessary and as required).
First Reported Address
Student: Disability
Student: Commonwealth Scholarship
Course Enrolment: Admission
Course Enrolment: Prior Credit
Course Enrolment: Specialisation
Course Enrolment: HDR End-User Engagement
Course Enrolment: Scholarship
Course Enrolment: RTP Stipend Amount
Proceed below to check and validate each Student’s Unit Enrolment record
Step 4: Load Each Unit Enrolment record
Step 4: Load Each Unit Enrolment record
Load the Unit Enrolment page, see Navigating to a Single Unit Enrolment screen
Click the SAVE UNIT ENROLMENT button.
Are there any error messages coming up?
YES:
Refer to the TCSI Validation Errors FAQs page
If you can’t find the error code on that FAQ page, raise a Support Ticket.
NO:
Make sure that the student unit enrolment record Student > Summary: UNIT ENROLMENTS section - last column is showing VALID. You can also check the TCSI Unique Identifier field of that unit enrolment within the unit enrolment page TCSI INFORMATION section.
Repeat the same steps for all the other unit enrolment records until the records are valid.
NOTE:
All Unit Enrolments related to a Course Enrolment must be updated with a correct final outcome before attempting to report a final outcome for the Course Enrolment.