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This guide outlines how to troubleshoot student-related TCSI Validation Errors based on a single student record.

The instructions in the workflow below following workflows assume that the other supporting TCSI records (e.g. Campus/Provider, Courses recordrecords) have already been submitted to TCSI for validation and have returned with and are currently marked with the status of TCSI Valid. If these supporting records have a status of TCSI Invalid, it may be necessary to correct these errors and have them submitted and return a TCSI valid status, prior to you being able to validate any of your dependent student recordsare currently marked as TCSI Invalid then you will need to resolve those errors and ensure that the records achieve a TCSI Valid status before you attempt to follow the advice in this article. If the underlying records have an invalid status, the dependent records will not be able to progress from their invalid status.

The following workflows focus on each student record - , beginning with the TCSI reportable student information, then progressing to course enrolments, and then to unit enrolments.Refer to the following links and how-to guides for troubleshooting validation errors:

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Enable government reporting element labels

Expand
titleHow to locate the TCSI Element/Code Numbers within Paradigm

How to locate the TCSI Element/Code Numbers within Paradigm

There are two ways to find the exact location of a field in Paradigm for the matching TCSI Element/Code Number:

1. Set the TOGGLE ELEMENT HELP menu

Click the TOGGLE ELEMENT HELP menu on the top right corner of the screen and enable the necessary government reportable fields: Avetmiss, HEIMS, TCSI. Click the SET button and then click the CLOSE button.

Once the Element Help is enabled, the code numbers will be shown for each reportable field in Paradigm in a green block for TCSI elements and in a purple block for HEIMS elements. The same field may have show different element numbers for both each different Government systemssystem.

2. Refer to the following Knowledge Base articles table:

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Expand
titleTCSI Reporting > Bulk Push: Push Order of Submitting Records in Order

TCSI Reporting > Bulk Push:

Push

Order of Submitting Records

in Order

When pushing records in Paradigm in bulk using the TCSI Reporting > Bulk Push menus on the side, always push the records in order. Starting the order that the groups appear on the screen, starting from the first record section which will appear on top that appears at the top of the screen, down to the UNIT ENROLMENTS section. This is important as the records on at the top of the screen have implications and are related to the records belowfor the relationships they have with the other records that appear further down the screen.

For example:

When you navigate to the TCSI Reporting > Bulk Push menus, checked click in the box for the option Show records that need to be pushed to TCSI and clicked click SEARCH.

Image RemovedImage Added

The search resulted in these groups being listed in the following order:

Image RemovedImage RemovedImage RemovedImage Removed

Image Removed

ThereforeImage AddedImage AddedImage AddedImage Added

Image Added

So in this scenario, when you do the submission of recordssubmit your records to be validated by TCSI, you need to click the SUBMIT RECORDS buttons in the following order:

  1. PROGRAM CAMPUSES

  2. COURSES

  3. STUDENTS

  4. COURSE ENROLMENTS

  5. UNIT ENROLMENTS

back to top

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Expand
titleStep 1: Load the Student Edit screen and Submit

Step 1. Load the Student Edit screen and Submit

The These instructions below will help you to resolve and validate all TCSI required fields of a student record.

Tip

Before you begin these instructions, please make sure that the student record has met the criteria specified in the TCSI Push Rules:

The student record must have the following:

  • Student Number

  • Date of Birth

  • Student record status is set as Active

  • Home Institution is set to the main Higher Education Provider (HEP), or is set to a different HEP that has the main HEP listed as the parent Provider

  • Enrolled The student must be enrolled in a course with a Course Enrolment Status of Enrolled or the student must have a Tax File Number recorded.

  1. Load the Student Edit Details screen record in Paradigm (Student > Student Details > Edit Details)

  2. Click the SAVE STUDENT button. This will trigger a submission and cross-validation of the student record to TCSI. Check After the screen has reloaded after your Save, check for any success or error messages on at the top of the pagescreen, shown as TCSI Response.

    1. Did any error messages appear?

      1. YES:

        1. Refer to the TCSI Validation Errors FAQs

        2. If you can’t find the error code on the FAQ page, raise a Support Ticket

      2. NO:

        1. Make sure that the student record Student > Summary: TCSI Last Validated Status field is now showing

          Status
          colourGreen
          titlevalid
          . You can also check whether there is a value shown in the Student TCSI UID (the first field)on the student edit details screen (Student > Student Details > Edit Details)

        2. If the Student TCSI UID field is blank or the TCSI Last Validated Status field is now showing

          Status
          colourGreen
          titleINvalid
          you will need to investigate and correct any error messages that were returned, and repeat this step until the status is returned as Valid.

        3. Proceed to the next step to validate the student’s Course Enrolment Record

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titleStep 2: Load the Student Course Enrolment screen and Submit

Step 2: Load the Student Course Enrolment screen and Submit

The These instructions below will help you to resolve and validate all TCSI required fields of a student course enrolment record.

Tip

Before you begin these instructions, please make sure that the student record has met the following criteria as specified in the TCSI Push Rules:

  • The student must have a UID8 - Student Packet

  • The course must have a UID5 - Course Packet

  • Must The course enrolment must have a start date

  • Must The course enrolment must have a course on-campus record

  1. Load the Student Course Enrolment page, see Load Course Enrolment

  2. Click the SAVE COURSE ENROLMENT button. This will trigger a submission and cross-validation of the student course enrolment record to TCSI. Check After the screen has reloaded after your Save, check for any success or error messages on at the top of the pagescreen, shown as TCSI Response.

    1. Did any error messages appear?

      1. YES:

        1. Refer to the TCSI Validation Errors FAQs

        2. If you can’t find the error code on the FAQ page, raise a Support Ticket

      2. NO:

        1. Make sure that the student course enrolment record Student > Summary: COURSE ENROLMENTS section - last column is now showing

          Status
          colourGreen
          titlevalid
          . You can also check whether there is a value shown in the Program Enrolment TCSI UID fieldin the student course enrolment details screen.

        2. If the Program Enrolment TCSI UID field is blank or the TCSI Last Validated Status field is now showing

          Status
          colourGreen
          titleINvalid
          you will need to investigate and correct any error messages that were returned, and repeat this step until the status is returned as Valid.

        3. Proceed to the next step to submit the Student’s Citizenship Packet and all other required fields/packets via the Student TCSI Edit screen.

Expand
titleStep 3: Submit the Student Citizenship Packet - Student TCSI Edit screen

Step 3: Submit the Student Citizenship Packet - Student TCSI Edit screen

The These instructions below will help you to resolve and validate the student citizenship packet and all other required packets that can be added and submitted via the Student TCSI Edit screen.

  1. Load the Student TCSI Edit screen, see Load Student TCSI Edit

  2. Edit or add information on the editable fields found on the page.

    • STUDENT DETAILS section

      • Local Address Details

        1. Are you of Australian Aboriginal or Torres Strait Islander descent?

        2. Level left school

        3. Year left school

        4. Year

        5. Highest educational attainment parent 1 (Required for domestic undergraduate students)

        6. Highest educational attainment parent 2 (Required for domestic undergraduate students)

    • COURSE ENROLMENT DETAILS

      • Editable Fields

        1. Funding Type

        2. TCSI Student Status code

        3. Highest Attainment Code

        4. HDR Thesis Submission Date (Hidden when not required)

        5. Higher degree by research primary field of research code (Hidden when not required)

        6. Higher degree by research secondary field of research code (Hidden when not required)

  3. Click the VALIDATE VALUES button to check whether you have chosen valid values for the fields that have been changed, and if you see all green ticks then click the SAVE DETAILS button to submit those details to TCSI for validation.

  4. Go to the STUDENT: CITIZENSHIP section and if there are no records listed, click the NEW CITIZENSHIP RECORD button to create a new citizenship record. Enter all the required details for a student citizenship record. Note that this is also applicable to students who have changed their citizenship information.

  5. After filling in the details, click the SAVE DETAILS button.

    1. Did any error messages appear?

      1. YES:

        1. Refer to the TCSI Validation Errors FAQs

        2. If you can’t find the error code on the FAQ page, raise a Support Ticket.

      2. NO:

        1. You should be able to see the TCSI details on the same screen if the submitted record is

          Status
          colourGreen
          titlevalid
          .

  6. Add all the other required reportable packets/fields on the same page (as necessary and as required).

    • First Reported Address

    • Student: Disability

    • Student: Commonwealth Scholarship

    • Course Enrolment: Admission

    • Course Enrolment: Prior Credit

    • Course Enrolment: Specialisation

    • Course Enrolment: HDR End-User Engagement

    • Course Enrolment: Scholarship

    • Course Enrolment: RTP Stipend Amount

  7. Proceed to the next step to check and validate each of the student’s Unit Enrolment records

Expand
titleStep 4: Load Each Unit Enrolment record and submit

Step 4: Load Each Unit Enrolment record and Submit

Tip

Before you begin these instructions, please make sure that the student record has meet the following criteria as specified in the TCSI Push Rules:

  • Only scheduled units with a census date will be pushed.

  • Only units that have a unit type of Tuition Unit will be pushed.

  • Course Enrolment must have a UID15 - Course Admission Packet

  • The scheduled unit provider record must have a post code

  • The unit must have an EFTSL value - E339

  • The unit must have a Unit of Study Code - E354

  • The unit must have a discipline code - E464

  • The scheduled unit must have a year long indicator - E622

  • The unit enrolment start date - E600

  • The unit end date - E601

  • The unit enrolment status must have a mapping to a specific Paradigm status value - E355

  • The Campus record must have a UID2 - VET Only

Refer to the following Knowledge Articles to find out the location of the above TCSI element numbers in Paradigm:

  1. Load the Unit Enrolment page, see Navigating to a Single Unit Enrolment screen

  2. Click the SAVE UNIT ENROLMENT button.

    1. Did any error messages appear?

      1. YES:

        1. Refer to the TCSI Validation Errors FAQs page

        2. If you can’t find the error code on the FAQ page, raise a Support Ticket.

      2. NO:

        1. Make sure that the student unit enrolment record Student > Summary: UNIT ENROLMENTS section - last column is showing

          Status
          colourGreen
          titlevalid
          . You can also check whether there is a value shown in the TCSI Unique Identifier fieldof on the unit enrolment screen for that unit enrolment within , in the unit enrolment page TCSI INFORMATION section.

        2. If the TCSI Unique Identifier field is blank or the TCSI Last Validated Status field is now showing

          Status
          colourGreen
          titleINvalid
          you will need to investigate and correct any error messages that were returned, and repeat this step until the status is returned as Valid.

        3. Repeat the same steps for all the other unit enrolment records until the records are valid.

NOTE:

All Unit Enrolments related to a Course Enrolment must be updated with a correct final outcome for the unit, before you attempt to report a final outcome for the Course Enrolment.

Using different words, it is not possible to set a final outcome for a course enrolment, if the unit enrolments within it do not yet have a final outcome status value.

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