TCSI Error Code - 10388

Residential Address State (E470) is null.

TCSI Error Description

Please check the Student Status Code (E490), the Residential Address State (E470) and the Residential Address Country Code (E658) on the linked Student record (UID8). The Residential Address State (E470) must be reported for students residing in Australia (E658 is '1101', '1102' or '1199') before they are admitted to a course for which they will receive an OS-HELP or SA-HELP loan.

Error Logic

If Student Status Code (E490) is not blank (null) and, for the linked Student record (UID8), the Residential Address Country Code (E658) is '1101', '1102' or '1199', then for that linked Student record (UID8), the Residential Address State (E470) must not be blank (null).

Paradigm Error Resolution

There are missing address details, complete them as per the normal process your institution uses to track student’s address information.

This will be either on the student edit details screen (Student > Edit Details) or alternatively via the edit contact information screen (Student > Edit Details > Edit Contact Info).

^{see Student Details - Student Edit Contact Info}

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